I was never really interested in working for the family business when I was just fresh out of college and it never occurred to me to be an option to consider. When I graduated with a business marketing degree, I was more interested in sales and upon graduation I decided to follow in my dad’s footsteps and try my hand at direct sales. I sold fire protection products to homeowners, a job that I very much enjoyed. I really liked meeting and learning about all of the families I was about to protect from fire. I was passionate about wanting to help them. That first job experience has helped me today with our customers, because I understand the time, money and effort that it takes to make a direct sale.
When I was 26, my older sister, Mary, had just taken a new position at a golf resort in St Augustine Florida. Mary is a golf teaching professional and was begging me to come work for her in the pro shop. It sounded like a good deal to me. Move to Florida and lay on the beach! Of course I said yes! I worked in the pro shop for about 3 months, but was quickly promoted to the Hotel Sales department. I spent the next 12 years of my life working in Hotel Sales, 2 years in Florida and 8 years at a Marriott Hotel in Milwaukee. I absolutely loved my job. I loved to work with my customers, getting to know them and their needs and then making them happy. I always knew that the secret to repeat business was to create a great relationship by giving outstanding customer service. This is the same philosophy I also tried to instill in my staff and as a result of living this philosophy, I created many lifelong friends.